Make To Order (MTO) is a special option designed to help customers save on jewellery purchases. It allows you to place an order for any jewellery design—whether currently in stock or out of stock—which can then be manufactured specifically for you. This concept not only offers attractive discounts but also provides flexibility in choosing customised sizes for select products.

To use the Make To Order option, customers need to plan their purchase in advance and make an upfront payment. Once the order is confirmed, all Make To Order products will be manufactured and delivered by the promised delivery date.

How It Works

• The Make To Order option is available on selected products, clearly indicated on the product detail page.
• Products like earrings, pendants, nosepins, tamaniya, and necklaces that do not require sizing come with the “Make To Order” option.
• Products that require sizing, such as rings, bangles, chains, and bracelets, feature a “Make To Order + Customize” option, allowing customers to choose their preferred size during the order.

Frequently Asked Questions (FAQs)

1. What does “Customize” and “Make To Order” mean?

• Products such as rings, bangles, chains, and bracelets offer the Customize + Make To Order option.
• This allows you to select your preferred size, place a manufacturing order, and enjoy discounts for doing so.

2. I see some products marked “In Stock” but they still have Make To Order. Why?

• Make To Order offers discounts for manufacturing orders. Even if a product is in stock, selecting Make To Order sends it for manufacturing instead of dispatching the existing stock. Delivery will follow the manufacturing timeline.

3. What payment methods are accepted?

• Online payment options include credit/debit cards, net banking, and fund transfers.
• Cash on Delivery (COD) is not available for Make To Order products.

4. Is the 14-day return policy applicable to Make To Order products?

• No. The 14-day return policy applies only to ready-stock products.
• For manufactured products, our Buyback and Exchange policies apply if you are unsatisfied. You can return or exchange the product at any Secure Gold store or via online return.

5. How will I be notified about my manufactured product?

• Once the product is ready, our customer support team will contact you with the final product price.
• If you have overpaid, the difference will be refunded. If additional payment is required, a payment link will be provided.

6. Will the final product price differ from the amount paid?

• Yes, minor variations may occur due to changes in gold weight, diamond/stone weight, and gold price at the time of manufacturing.
• Final pricing is calculated based on actual material weight and rates booked on the purchase date.

7. Will there be any differences in the manufactured design?

• There may be up to 20% variation in the final weight and design of the product compared to your order.

8. What discounts are applicable for Make To Order products?

• Discounts vary by product and are displayed on the product detail page when selecting the Make To Order option.

9. Can gift vouchers be used with Make To Order discounts?

• Yes, Secure Gold gift vouchers can be applied along with the Make To Order discount.

This Make To Order facility allows you to plan your jewellery purchase, get your preferred sizes, and enjoy exclusive discounts, making your shopping experience flexible and cost-effective.